Returns & Exchanges

Due to the perishable nature of our products, Duke's Mayonnaise does not accept returns of food items; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.

Return Process

• 1.
  Inspect Your Shipment

  Upon arrival, please immediately inspect your package for any signs of leakage, breakage, or incorrect items received during transit.

• 2.
  Document the Issue

  Take clear photographs of the damaged product and the shipping label to help our team expedite your replacement or refund request.

• 3.
  Contact Customer Support

  Email our support team within 7 days of delivery with your order number and the photos of the affected items to initiate a claim.

• 4.
  Resolution Processing

  Once your claim is reviewed, we will issue a full refund to your original payment method or ship out a fresh replacement at no additional cost.